Shipping Policy

Thank you for choosing Otaku Arena for your artistic anime clothing needs. We are committed to delivering your orders promptly and securely. Please review our Shipping Policy for detailed information regarding shipping methods, delivery times, and related guidelines.

Delivery Locations:

We offer shipping services to all locations within India. Whether you reside in a metro city, a small town, or a remote area, we will deliver your order to your specified address.

Shipping Methods:

To ensure reliable and timely delivery, we partner with reputable courier services. The shipping method for your order will depend on factors such as the size, weight, and destination of the package. We strive to select the most efficient and cost-effective shipping method for each order.

Delivery Time:

We understand the importance of receiving your order promptly. Once your payment is successfully processed, we aim to process and ship your order within 2 business days. The estimated delivery time will vary depending on your location and the shipping method selected during checkout.

Order Tracking:

To keep you informed about the progress of your order, we provide tracking details once the package is shipped. You can use the provided tracking number or links to monitor the status of your shipment . You will also receive updates like in Transit, reached at destination hub, out for delivery etc.

Shipping Charges:

Shipping charges are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, allowing you to review the charges before finalizing your purchase. We may offer free shipping promotions for specific order values or during promotional periods. Please refer to the relevant terms and conditions for any ongoing free shipping offers.

Address Accuracy:

To ensure successful delivery, please provide accurate and complete shipping information when placing your order. Double-check the recipient’s name, shipping address, and contact details to avoid any delays or delivery issues. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

Customs Duties and Taxes:

For orders within India, no customs duties or import taxes apply. However, if you are ordering from outside India or your order is being shipped internationally, please note that you may be subject to customs duties, taxes, or other fees imposed by your country’s customs authorities. These charges are the responsibility of the customer and may vary based on the destination country and the contents of the package.

Shipment Delays or Issues:

While we strive for timely delivery, there may be unforeseen circumstances or events beyond our control that could cause shipment delays or issues. In such cases, we will work closely with the courier service to resolve any problems and ensure the smoothest possible delivery process. We appreciate your patience and understanding in such situations.

Packaging:

To ensure that your order arrives in excellent condition, we take great care in packaging our products. Each item is securely packed to prevent damage during transit. In the rare event that you receive a damaged package or if there are any issues with the contents, please contact our customer support team immediately for assistance.

Contact Us:

If you have any questions or require further assistance regarding our Shipping Policy, please feel free to contact our customer support team using the following information:

• Email: support@otakuarena.in
• Phone: 7735403693

Our dedicated team will be happy to assist you with any shipping-related queries and provide you with the necessary support.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the latest version available on our website at the time of your purchase.