Refund Policy for Otaku Arena

Thank you for shopping at Otaku Arena. We want you to be completely satisfied with your purchase. In the event that you are not satisfied with your order, we offer a Return and Refund Policy to ensure a hassle-free shopping experience. Please review the following guidelines for returns and refunds:

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in the same condition as when you received it.
• The item must be in its original packaging, with all tags and labels attached.
• The return request must be initiated within 7 days of receiving your order.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team within 7 days of receiving your order and provide the necessary details, including your order number, item(s) to be returned, and reason for the return.
• Our customer support team will provide you with instructions on how to proceed with the return, including the return address and any additional requirements.
• Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
  Return will then be Initiated.

Refund Process:

Once we receive the returned item and verify its eligibility for a refund, we will process your refund as follows:

• If you paid using a credit/debit card or net banking, the refund will be issued to the original payment method used for the purchase.
• If you paid using cash on delivery or any other offline method, the refund will be provided through bank transfer or store credit, as per your preference.

Note: Shipping charges, if applicable, are non-refundable. Any customs duties, taxes, or other fees incurred during the return process are the customer’s responsibility.

Damaged or Incorrect Items:

If you receive a damaged item or an incorrect product, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, depending on the availability of the item.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

• Gift cards and promotional vouchers.
• Downloadable or digital products.
• Items purchased during clearance sales or special promotions.

Exchange Policy:

At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

Cancellation Policy:

If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided that the order has not been shipped. If the order has already been dispatched, you will need to initiate a return following the Return Process mentioned above.

Contact Us:

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team using the following information:

• Email: support@otakuarena.in
• Phone: 7735403693

Our customer support team will be happy to assist you and provide any necessary guidance throughout the return and refund process.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website at the time of your purchase.